The founders of Propmap.io came from backgrounds in design, architecture, and construction. They saw the inefficiencies in traditional field operations and realized the need for a unified multi-tenant platform that connects teams, data, and workflows seamlessly. By combining intuitive design and solid SaaS architecture, Propmap.io aimed to redefine how service organizations manage scheduling, communication, and reporting.
The challenge: A disconnected workflow
Their ambition was to make Propmap the one-stop multi-tenant platform for organizations across multiple industries. This required the platform to be a multi-tenant SaaS, where each organization could securely manage its own data and workers, and the workflow could be flexibly customized to meet the unique needs of different fields.
Without a unified platform, communication was difficult, data was inconsistent, and simple tasks often required multiple steps and unnecessary paperwork. The team envisioned a future with a dynamic work order list, real-time GPS tracking, and paperless workflows, but they needed a robust technical solution to build it from the ground up.
The solution: A strategic approach to development
NUS Technology’s team of experts took a holistic approach to the project. They didn't just build a product; they became a strategic partner, working closely with the Propmap founders to understand their vision, identify the core pain points, and devise an elegant and scalable solution. The entire collaboration, from initial planning to final delivery, was managed remotely using an Agile methodology, ensuring to evolve requirements and support the creation of a multi-tenant platform.
Technology stack & architecture of a scalable multi-tenant platform
The NUS team made a strategic decision to build a modern, powerful multi-tenant platform using a carefully selected tech stack. The back-end was developed with Ruby on Rails to enable rapid development, and also to provide a robust, scalable, and secure foundation aligned with best practices in SaaS architecture. React was chosen for the web application's front-end, allowing for the creation of a dynamic, responsive, and intuitive user interface for managers and dispatchers.
For the mobile application, Flutter was the ideal choice, enabling the team to build a single, high-performance app that runs seamlessly on both iOS and Android devices, saving significant development time and resources. Finally, AWS was used for the cloud infrastructure, ensuring the multi-tenant platform remained reliable, scalable, and secure for a global user base.
To realize the founders' ambition of a versatile, multi-industry platform, NUS Technology architected the system as a true multi-tenant SaaS. This allowed each client organization to operate as a separate entity within the same infrastructure. They also designed and implemented a flexible workflow engine that could be customized by managers to perfectly match the specific business processes of their industry.
User-centric design
The design philosophy was tailored to the needs of each user group. The web application was designed to provide managers a centralized dashboard within the multi-tenant platform, enabling real-time tracking and efficient coordination. This gave managers a bird's-eye view of all ongoing work orders, team locations via GPS, and key performance indicators.
The user experience was focused on providing a comprehensive yet easy-to-use interface for managing complex scheduling, dispatching, and reporting tasks. In contrast, the mobile app for fieldworkers was designed with simplicity and efficiency in mind. Its interface was streamlined and focused, providing only the essential information needed for a job—such as client details, job specifications, and reporting forms. This design ensured that fieldworkers could quickly and easily access information and report their work, even in a fast-paced environment.
Overcoming technical hurdles
The NUS team knew that a crucial feature for fieldworkers was the ability to operate offline, as connectivity is not guaranteed in all service areas. They engineered a sophisticated offline syncing mechanism with background intervals and a fail-retry system, built on a resilient SaaS architecture to ensure reliability and scalability. This ensured that data collected in the field would be time-stamped and automatically synced with the main system of the multi-tenant platform. Once a connection was re-established, all without the fieldworker having to worry about it.
The result: A next-generation multi-tenant platform
The collaboration culminated in the launch of Propmap.io, a next-generation field service management software that delivered on every promise. This multi-tenant platform helped Propmap.io's clients see significant improvements, including:
- Increased Productivity: The streamlined, paperless workflows reduced administrative time for dispatchers and managers by up to 40%, allowing them to focus on high-value tasks.
- Enhanced Field Efficiency: Fieldworkers could access all the information they needed on their mobile devices, leading to a 25% increase in site efficiency and higher quality work.
- Improved Cash Flow: The efficient, paperless system accelerated invoicing and payment processes, resulting in a 30% faster cash flow cycle.
|
Productivity |
Field Efficiency |
Cash Flow |
|
40% time reduction |
25% increase |
30% faster cycle |
By partnering with NUS Technology, Propmap.io was able to build a robust, scalable, and user-friendly platform that is revolutionizing the field service industry. This case study stands as a testament to NUS Technology’s ability to turn a great idea into a tangible, successful product.
Conclusion
The successful partnership between Propmap.io and NUS Technology demonstrates how a well-engineered multi-tenant platform can revolutionize business efficiency.
By combining the industry expertise of the Propmap founders with the technical prowess and collaborative spirit of the NUS team, they were able to transform a vision for a more efficient workflow into a robust, scalable, and user-centric platform. This project not only showcases NUS Technology’s ability to deliver high-quality, customized software solutions but also highlights their role as a true technology partner, invested in the success of their clients. Propmap.io is now well-positioned to serve a wide range of industries and continue its growth as a leader in field service management software.
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author: Nhat-Anh Nguyen
Nhat-Anh Nguyen, Software Project Manager and Business Analyst at NUS Technology, is trusted for his expertise in agile delivery, requirements analysis, and stakeholder management, ensuring projects succeed with lasting value.
